Customer Service Representative with Portuguese


Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.

Acquire. Support. Renew. From initial customer acquisition through renewal—our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements.

From 25 locations in 10 countries throughout Asia, Latin America, Europe, Canada and the United States, our over 8,000 staff manage customer interactions in over 33 major languages—giving our clients the global reach essential for business success.

You can learn more about us at:
 http://www.concentrix.com
 http://twitter.com/concentrix
 http://www.facebook.com/concentrix.corporation

For our center in Sofia (Bulgaria), Concentrix Services is looking for Portuguese Speaking Customer Service Representatives.

Responsibilities:
• Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• Validate customer service entitlements.
• Provide Hardware and Software telephone support with a goal to meet set targets consistently.
• Assume responsibility and ownership for all relevant customer queries.
• Escalate calls that cannot be resolved locally, as appropriate.
• Obtain accurate customer details and amend call-handling system when applicable.
• Positively manage internal relationships.
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
• Use and improve Knowledge Bases through feedback .
• Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Requirements:

Education
•High school, college or university degree

Language skills
•Fluency in Portuguese
•Working level of English

PC skills
•Computer literacy in MS Office applications

Personal skills

•Excellent communication and negotiation skills and telephone manner;
•Good organizational and problem solving skills;
•Accuracy and attention to detail;
•Ability to work under targets and with deadlines;
•Initiative person, willing to learn;
•Ability to work in a team ;

What we offer:
•Local labor contract
•Relocation assistance
•Monthly transportation allowance
•Additional 5 days per year dedicated for study and e-learning
•Voluntary medical plan: health and dental care
•Discounts on various goods and services

Mail: BG.Jobs@concentrix.com


Fonte:  Desislava Vasileva

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Author: Jorge Correia

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