Scope and Responsibilities:
As the Operations Intelligence Center (OIC) Engineer – Consumer Digital Technology, you will use your broad background of infrastructure and application monitoring experiences to identify consumer experience issues and backend system challenges across multiple service providers and networks. The OIC team performs day-to day operational activities in a dynamic global 24×7 environment. You will also provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for improvement. Important to the role is the ability to identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience. As an OIC Engineer, you will interpret events and engage appropriate colleagues, vendors, and leadership teams as part of Nike’s Critical Incident Management Standard Operating Procedures. As we evolve, you will have the opportunity to learn new software applications for monitoring network applications and performance capabilities.
Qualifications
What we’re looking for:
– Bachelor’s Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.
– 3-7 years’ experience in infrastructure and application monitoring
– Experience working in fast paced environments in a highly matrixed 24×7 global support model; awareness of international business, cultural norms, and values is a plus
– Background as part of a team that delivers and supports application & infrastructure technologies to leading e-commerce solutions
– Working understanding of Agile or other methodologies
– Strong problem solving skills and demonstrated competency with mobile/web technologies
– Capable of understanding a variety of infrastructure problems, including those that may not have standard resolution methods. Able to convey expertise during real time event mitigation meetings and conference calls.
– Ability to be a forward thinker and recommend proactive measures to limit event frequency
– Critical Incident and Crisis Management experience
– Familiarity with most of the following: ServiceNow, Splunk, New Relic, Science Logic, Cisco, Juniper, Cloud computing, VMs, Windows, Linux and AWS
– Delivering on tactical responsibilities while maintaining awareness of the big picture
– Successful track record of building positive customer relationships; demonstrated skills including diplomacy, negotiation, and critical thinking
– ITIL certification a plus
Still Interested?
To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to receiving any offer of employment from Nike.
Have we piqued your interest? Good, then a generous benefits package will only sweeten the deal. We offer a stock purchase plan, 401(k), a casual work environment, and a host of other perks we don’t have room to mention here.
As soon as you post your resume, our technical recruiter will be immediately notified.
We’re interested in learning more about you and appreciate you taking the time to apply online.
APPLY here: http://jobs.nike.com/portland/it/jobid6439646-operations-intelligence-center-engineer-consumer-digital-technology-jobs
Fonte: http://jobs.nike.com
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