Booking.com – Customer Service Executive – Portuguese / Berlim, Alemanha

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Job Description

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Booking.com (Deutschland) GmbH, one of the support companies in Germany, is looking for an Portuguese speaking Customer Service Executive to join our dynamic, pleasant and international work environment in Berlin.

Our next starting date is: Monday 7th April 2014 As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (40 h/week) position in scheduled shifts.

Main Responsibilities:

– Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
– Delivering high level of customer service;
– Actively participate in various projects within the department;
– Promote the Booking.com culture within your colleagues.

Qualification

Our ideal candidate is:

– Has excellent communication and problem solving skills;
– Takes responsibility and ownership;
– Is passionate about helping customers;
– Fluent in both written and spoken English and Portuguese;
– Available Full-time (40 h/week) and flexible in work schedule;
– In possession of a valid work-permit for Germany. What Booking.com will offer You!!!

– A gross salary of EUR 1550,- based on 40 hours per week;
– International working environment;
– Convenient office location in the center of Berlin;
– 25 holidays per year on full time bases;
– Quarterly Bonus Plan 12% of your salary, based on set targets;
– 25% Premium pay for hours worked after 8 pm;
– 60% Premium pay for hours worked on the Weekend;
– Free meals.

Fonte: Booking.com

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