Hotel Manager, Waiter & Bar Waiter / 5 Star Cruise Company

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Hotel Manager – 5 Star Cruise Company

Peopleconquest is Recruiting for a 5 Star Cruise Company

JOB DESCRIPTION

Position Title: Hotel Manager

Department: Hotel Operations

Stripes:
4 gold on white background
Positions Supervised: Chief Purser
Cruise Director
Tour Manager
Cruise Sales Specialist
Excecutive Housekeeper
Excecutive Chef de Cuisine
Provision Master
Maitre d’ Hotel
Bar Manager
Cruise enhancer / concessions

Essential Functions:

The Hotel Manager’s primary function is the full responsibility of guest satisfaction in all service areas of the vessel. He is responsible to co-ordinate all Hotel Dept. heads to ensure a smooth and flawless operation. He, together with the ships management to coordinate and execute onboard safety, environmental and maintenance procedures.

The Hotel Manager is responsible for all Guest service function including:

Leadership of Crew:
 Provide visible leadership by example
 Align crew attitudes to corporate objectives
 Ensure appropriate crew training is carried out on an ongoing basis
 Employ contemporary management techniques to ensure all employees are motivated to provide exemplary customer service

Food & Beverage;
 Quality of Service
 Presentation and Preparation of all food items
 Food cost control
 Control of Bars
 Deck service activities
 Inventory/Store control
 Planning all F&B events for the cruise as per SOPs
 Menu layout / Menu approval
 Buffet presentation
 Internal promotions

Housekeeping:
 Suite service
 Cleanliness of the Suites and Public rooms
 Suite readiness for embarkation
 Internal promotions
 Upgrading of guest suites

Travel/Cruise Sales office:
 Controlling sale of shore excursions
 Controlling future Cruise sales
 Controlling of tour dispatches

Purser’s office :
 Accounting
 Payroll
 Clearance of the vessel
 Vacation planning
 Embarkation
 Cruise closing
 Safe checks
 Internal promotions

Entertainment:
 Planning all Entertainment events in cooperation with F&B

Concessionaires:
 Planning events according to the Cruise layout

Other functions:
 Communicating all guest impacting issues to the Corporate office
 Recommendation of improvements

In all of the above areas the Hotel Manager is responsible for seeing that the systems and procedures set forth in the SOP manual are carried out with the utmost economical consistency and that all guest service activities are accomplished at the highest standard expected by the passengers.

Responsible for becoming familiar with the Company Environmental
Compliance Plan (ECP), as it applies to the duties and responsibilities of this position.

Secondary functions:

 Ensure all Hotel Operations functions are carried out in compliance with the line’s Environmental Compliance Plan (ECP).

 Ensure all Hotel Operations functions are carried out in compliance with the requirements of the line’s Safety Management System (SMS), United States Public Health, and U.K. Public Health.

 Achieve an awareness of all passenger complaints and deal directly with those complaints, which require intervention by ship’s management.

 Ensure shore side Guest Relations department is fully informed of all complaints that might result in post-voyage communication with guests.

 Ensure that supplies ordered are appropriate for the quantities of supplies on hand and the total quantity required for the expected number of passengers.

 Ensure all ship’s purchases are properly documented in accordance with the line’s policies.

 Ensure that goods delivered to the vessel are in compliance with the line’s specifications for the item. In case sub-standard items are delivered, inform the appropriate shore side department so that adjustment might be claimed.

 Ensure all personnel have fixed working hours and that those hours are appropriate to the levels of service required.

 Ensure all personnel evaluations are carried out in accordance with company policy. In addition, maintain personal familiarity with individuals within the Hotel Department with a view to determine those worthy of promotion.

 Work to ensure good communication and cooperation among the various sections within the Hotel Department and between the Hotel, Deck & Engine Departments.

 Maintain an awareness of all passenger-service functions aboard ship and recommend new service policies or equipment as appropriate to improve existing standards.

 Submit periodic reports as required by shore side management so that the shore side organization is kept informed of activities aboard.

 Ensure proper communication with the technical dept. for maintenance issues in the Hotel dept. and ordering of new Equipment

 Encourage dept. head to find new ways of improving our operation and submit ideas to corp. office for approval/implementation.

 Ensure that the overall cleanness in all public rooms, galley, storerooms, crew cabins and – mess areas is maintained at the highest level at all times.

Job Requirements:

Candidates must:

 Possess a diploma from an international recognized hotel school or university, plus a minimum of three years serving as Hotel Manager or Food & Beverage Manager on board a 5-star ship.
 Have completed appropriate human resources training, including craft trainer or equivalent. The “Training for Managers” program as provided by Johnson & Wales University will satisfy this requirement.
 Have completed U.S.P.H. and U.K.P.H. training and go through a refreshment course every 5 years
 Have completed crowed Management training
 Have exposure to basic budgeting techniques and financial analysis.
 Speak English fluently. Proficiency in German, French and/or Tagalog would be an advantage

Please send your cv with the ref.ª Hotel Manager for recrutamento@peopleconquest.com with 2 professional references

Waiter -5 Star Cruise Company

We are Recruiting Waiter (M/F)

PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Waiter for an international 5 star deluxe Cruise Company with the following profile:

Job Description

Position Title: Waiter
Reports to: Maitre d’hotel,
Department: Food & Beverage

Job Summary:

 Responsible for all food and service related issues in his/her assigned station of responsibility and guest satisfaction

Job description:

 Ensure all Hotel Operations functions are carried out in compliance with the line’s Environmental Compliance Plan (ECP).
 The Waiter/Waitress reports directly to his/her section Assistant Restaurant Manager/Manageress or Supervisor, as directed by the Restaurant Manager/Manageress.
 Learn the standards by meeting the relevant restaurant company standard procedures.
 Learn the regulations and procedures of’ the United States Public Health/United Kingdom Public Health and adhere to these standards, at all times.
 Have a thorough knowledge of ships daily activities.
 Responsible for helping to achieve the yearly goal for the bar scores in the guest comment cards.
 Learn names of the guests in, his/her section (tables).
 Responsible for cleanliness and the upkeep of his/her own MISC En Place.
 The Waiter/Waitress will be aware of any special requests and dietary requirements that his/her passengers may require.
 The Waiter/Waitress will serve his/her passengers to the highest standards set by the company.
 Perform various duties to include embarkation duties, afternoon teas, and Captains cocktail parties buffet breakfast/lunch service duties, in addition to the normal restaurant duties.
 Must be flexible with working hours and cleaning duties and any other duties as requested by the Assistant maitre d’hotel. Additional duties include collecting hotel stores, wheel chairs duties and baggage duties.
 Attends various training session with the aim to further improve his/her level of performance.
 Attends daily menu briefings in regards of our daily menus
 Learn and implement standards of the ship by meeting the relative standards of the restaurant he/she will be assigned to.
 Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage.
 Helps to set up special events and functions as instructed by the ships management
 Communicates any problems, challenges, complaints or service difficulties in a timely manner to the immediate supervisor.
 Assists with Lido duties on a regular basis.
 Table silver service in the restaurants to adhere.
 Follows company guidelines regarding uniforms and personal hygiene
 Being able to identify special meal request of specific guests
 Responsible for the proper storage/use and maintenance of glassware and china.
 Assists in additional duties as requested by the ships management.

Job Requirements:
Preference should be given to candidates with:
 Diploma from a recognised apprenticeship program, or equivalent.
 At least two years of full time working experience on a four or five star (or similar grade) hotel/restaurant, in the addition of catering college, catering to an international clientele.
 Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills.
 Previous experience from another Cruise Line
 To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company’s Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.

Experience:

 Requires the knowledge of all aspects of good quality restaurant service.
 Preferably some shipboard related working experience
 Working experience with international clientele

Skills:

 Must be self disciplined and be able to communicate with the guest and other departments.
 Must be a self motivated person with an eye for detail
 Should always have the ambition for promotion
 Ability to work in a team
 Ability to understand and follow verbal and written instructions and see to the completion to the task assigned
 Must be a good time keeper
 Will be required to lift and carry large trays with plates and crockery from galley to restaurant stations

Please forward your resume, in English, to recrutamento@peopleconquest.com with the following reference in subject: Waiter – FIVE STAR CRUISE

Bar Waiter – 5 Star Cruise Company

We are Recruiting Bar Waiter (M/F)

PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Bar Waiter for a renowned 5 stars deluxe Cruise Company with the following profile:

Job Summary:

 Responsible for beverage service and sales in the workstation that is assigned to him/her in the public bar or lounge.

Job Description:

 Ensure all Hotel Operations functions are carried out in compliance with the line’s Environmental Compliance Plan (ECP).
 Responsible for promoting and maximizing beverage sales in the workstation that is assigned.
 Follows and ensures that the company beverage standards of service are being adhered.
 Helps to ensure that all beverage stocks in the bars and in lockers or pantries are used, stored and accounted for following company policies and guidelines.
 Provides prompt, attentive and courteous service to every guest in the assigned station.
 Strives to always up-sell to better quality premium and super-premium products. By following wine menu presentation.
 Recommends and suggests beverages when guests ask for assistance in selecting them.
 Maintains an attentive and proactive approach when it comes to offer a second round and ascertaining satisfaction with the product already served.
 Ensures that all complimentary products being offered to our guests, in the Seabourn Fleet, are handled and controlled according to company policies and are treated as company property.
 Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned workstation.
 Responsible for helping to achieve the yearly goal for the bar scores in the guest comment cards.
 Ensures that all drinks are served with the proper garnishes and in the correct glassware and the use of jigger.
 Bar Waiters will be required to give full open deck service from drink service to set up and breakdown of the deck chairs and the upkeep of this furniture when required.
 Ensures that the assigned workstation is properly set and prepared to meet the daily business demands.
 Assists the bartender with requisitioning, following company procedures, all beverages, food items and supplies needed for the daily operation.
 Ensures that all beverages are served at the correct temperatures.
 Follows ship procedure when calling out drinks to be prepared by the bartender.
 Serves only authorized products at company hosted parties.
 Communicates any problems, challenges, complaints or service difficulties, in a timely manner, to the bartender on duty or immediate supervisor
 Assists in ensuring that all food service being provided in the bar (i.e. canapés) is done according to company standards and during the times determined by on board management.
 Ensures that the beverage promotions, as determined by the company or by on board management, are followed and in place in the assigned workstation.
 He will be required to run a wine station in one of the dining salons on a regular basis.
 Responsible for the proper use and maintenance of all associated equipment.
 The Bar Waiters will also be required for the daily U.S.P.H. and U.K.P.H. upkeep for the bars and public lounges in accordance with the high standards of cleanliness maintained through out the vessel. The cleaning required would be from a general scale of dusting, brass, carpet spot cleaning, removal of daily rubbish, cleaning of walls ceilings and floors to in-depth cleaning required in accordance with the ships V.S.P. (Vessel Sanitation Program).
 Ensures that company policy in regards to drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped in a tactful and appropriate manner.
 Follows company guidelines regarding uniforms and personal hygiene.
 Assists in additional duties as requested by the ships management.
 Silver service teatime is a daily event and will be obligatory for the set up, breakdown and service dependent on the bar outlet posting

Job Requirements:

 High School diploma or equivalent degree.
 Practical knowledge of beverage operations and service.
 To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company’s Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.

Experience:

 At least two years of working experience as a bar waiter in a fast pace 4 or 5 star Hotel/Bars catering to an international clientele.
 Working experience with an extensive beverage program that entails premiums and super premiums in all beverage categories.
 Basic knowledge of wine service procedures

Skills:

 Strong command of the English language combined with good written skills.
 Ability to work in a team that is focused on revenue generating and exceeding guest expectations.
 Ability to up-sell.
 Ability to describe and recommend beverage products in a way that is convincing, pleasant and attractive.

Updated passport is required

Please forward your resume, in English, to recrutamento@peopleconquest.com with the following reference in subject: Bar Waiter – FIVE STAR CRUISE

Fonte: PeopleConquest

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