Expedia – Credit Collector – Portuguese fluency required / Holanda

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Credit Collector – Portuguese fluency required job in NLD0001
Requisition ID: 27550
Company: Expedia Europe
Job Function: Finance
Requisition Type: Full-Time Regular
Country: Netherlands
State or Province/City: NLD0001
Post Date: 02/21/2014
Position Description

Credit Collector

Description
This position is part of the Global Financial Operations team, based in The Netherlands, Amsterdam. The Credit Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills, who carries a positive attitude.

As a Credit Collector you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed in accordance to their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with good strong communication skills. The role requires either one year experience in collections, customer service, or the travel industry.

Responsibilities include but are not limited to:
Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices.
Analyze, understand and avoid reasons why hotels do not pay.
Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship.
Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team.
Follow up with hotels on a recurring basis, building relationships.
Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products.
Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management.
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets.
Be proactive in increasing the number of accounts that pay by Direct Debit, where available.

Preferred qualifications:
High School Diploma or equivalent
Must be fluent in Portuguese and English
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient and ability to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Excellent verbal and written communication skills
Dependable, flexible, and ability to work in a fast paced, changing environment
Ability to handle potentially volatile situations

About Expedia, Inc.

Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.

Fonte: Expedia

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