Team Manager Customer Services Portugal / Madrid, Espanha
Empresa internacional de seguros, precisa : -TEAM MANAGER CUSTOMER SERVICES PORTUGAL: Responsable del equipo de Customer Services para el mercado de Portugal. La persona seleccionada se responsabilizará de la gestión del Departamento para garantizar una excelencia en las llamadas y mejorando la calidad del servicio según las directrices de la compañía. Desarrollará y ejecutará planes de acción para mejorar la capacidad operativa del...
Call Center Team Manager native portuguese / Madrid, Espanha
Call Center Team Manager native portuguese (role based in Madrid, Spain) Our client, an important assurance company, is looking for a Call Center Team Manager native portuguese. THE ROLE This role will manage all operational aspects of the Customer Service and Telemarketing unit, which at present has over 5 direct and 2 indirect staff in total and growing. Key Responsibilities: Reporting to the local Claims & Service Manager,...